terms and conditions

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This website & e-commerce store is owned and managed by MIX MITTI. All information,

products and services provided are solely for your personal, non-commercial use. By

accessing this website, you agree to the below terms and conditions. If you do not agree

to them, please do not access this website.

The display of any item on our website is not an offer to sell. We shall be under no

obligation to supply the products ordered through this website. If you place an order, this

will be your offer to purchase the items from us. We will acknowledge your order as soon

as possible but will be under no obligation to supply the products ordered unless we

have the products in stock & available at the prices specified. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.

We aim to deliver your chosen items to the place and person of your choice, in perfect

condition and in the shortest possible time. We insure each purchase during the time it is

in transit until it is delivered to you. If you wish to track your parcel and have not received

an email with your tracking details, please contact us and we will track your shipment for

you or email you a tracking number that can be used.

Delivery information such as Customers Name, Location Address and Contact Number

will be stored for delivery purposes. Other personal identifiable information will not be

stored.

We aim to get most orders dispatched within 2-3 weeks or sooner, subject to the product

specifications, credit card clearance, stock, your location, time & date of order, address

verification, shipping time & availability of items. We will contact you via email or phone if

there is an unreasonable delay or if the items are out of stock.

Based on the item delivery destination, some items will be shipped on a DDU (Delivery

Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are

the responsibility of the customer.

If you for any reason refuse delivery, or are unavailable or unable to take the time

despite reasonable attempts by the courier company, your item will be returned to

MIX MITTI.

and you will be charged for the unpaid duties, taxes & additional shipping costs.

We want our customers to be 100% satisfied with their purchases.  However, for any reason the purchased item doesn't find you well, you may email us at customercare@mixmitti.com quoting your order number and  issue within 48 hours of receiving your order. Any returned items that are not accompanied by an official reference number will not be accepted. Once we receive the

said information, a customer service representative will contact you. If the item is not available in stock we shall return your cash. If you are dissatisfied with your order for any reason, you can return your unused items for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount minus the shipping charge subject to the following- Merchandise with all the original packaging and tags still attached.

Merchandise on Sale/Special Promotions may not be exchanged / refunded. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS, DTDC and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. 

Please note: All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment. All customers can email us at customercare@mixmitti.com with their Order ID & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.

Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at customercare@mixmitti.com quoting your Order Number, the description of the damage and an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package. Once we receive this request, we will confirm. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. If the item is not available in stock, we will provide a credit to your credit card or original method of payment, within 15 to 30 days.

After a customer makes a payment online, they must cancel the order within 24 hours (1

day) to reverse the transaction.